Privacy Terms
We are EV Camper BV, located in Amersfoort, the Netherlands, and registered with the Chamber of Commerce under number 93949448. We respect your privacy and private life, but in order to book one of our campervans we need certain personal data from you. This statement tells you how we use, store and protect your data. These privacy terms apply to our website (www.EV-Camper.eu) and the services we offer. To process your booking, we use the services of Booqable. Booqable's privacy policy is an integral part of the privacy terms and conditions of EV Camper.
About our privacy policy
We care about your privacy. We therefore only process data that we need for (improving) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
The effective date for the validity of these terms is October 1, 2024, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse and what rights you have in relation to the personal data you provide to us. If you have any questions about our privacy policy, please contact us using the contact form.
Below you can read how we process your data, where we store it, what security techniques we use and to whom the data can be viewed.
Bookings
Booqable
Our booking system is developed by Booqable. Personal data that you make available to us for the purpose of our services are shared with this party. Booqable has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Booqable is obliged by the agreement we have with them to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Booqable uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.
Paperform
We use forms from Paperform to issue and receive campervan . Personal data you make available to us for the purpose of our services will be shared with this party. Paperform has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Based on the agreement we have with them, Paperform is obliged to take appropriate security measures.
Make.com
To share booking data, we use the services of Make.com. Personal data that you make available to us for the purpose of our services will be shared with this party. Make.com has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Make.com is, based on the agreement we have with them, obliged to take appropriate security measures.
Copy ID
When issuing campervan , we will verify your identity and that of fellow travelers using your passport and driver's license. In the run-up to the booking you provide us with a copy yourself, or we make a copy when collecting the campervan. For this we use the KopieID app of the central government. The copy is kept for up to six months or as much longer as necessary after the end of the booking in connection with any traffic fines, tolls or damages. After this period the copy will be destroyed.
Website
We purchase web hosting and email services from Squarespace. Squarespace processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Squarespace has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Squarespace is bound to confidentiality under the agreement.
Brevo
We send our automated email regarding bookings through Brevo. Brevo will never use your name and email address for its own purposes. You will see the 'unsubscribe' link at the bottom of every automated email sent through our website. You will then no longer receive our updates. Your personal data will be stored securely by Brevo. Brevo uses cookies and other Internet technologies that provide insight into whether emails are opened and read. Brevo reserves the right to use your data to further improve the service and to share information with third parties.
Gmail
We also use the gmail mail servers for support, bounces and replies. All support emails and emails that are replied to directly are stored on the gmail mail servers.
For direct communication before, during and after your trip, we use Whatsapp Business. Communication through Whatsapp Business is end-to-end encrypted.
Squarespace
For sending marketing emails and newsletters, we use the services of Squarespace. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Squarespace does not have access to our mailbox and we treat all our email traffic confidentially.
Payments
Mollie.com
For handling (part of) the payments in our services we use the platform of Mollie. Mollie processes your name, address and place of residence and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, as part of this, share (anonymized) data with third parties. All of the above safeguards regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data longer than permitted under the statutory time limits.
Stripe.com
For handling (part of) the payments in our services we use the platform of Stripe. Stripe processes your name, address and place of residence and your payment information such as your bank account or credit card number. Stripe has taken appropriate technical and organizational measures to protect your personal data. Stripe reserves the right to use your data to further improve the service and in this context to share (anonymized) data with third parties. All of the above guarantees regarding the protection of your personal data also apply to those parts of Stripe's service for which it engages third parties. Stripe does not retain your data longer than permitted under the statutory time limits.
Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of our services. That is, the purpose of processing is always directly related to booking campervan. We do not use your data for (targeted) marketing. If you share data with us and we use this data - other than at your request - to contact you at a later time, we ask you explicit permission to do so. Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that are automatically collected by our website are processed for the purpose of further improving our services. These data (for example, your IP address, browser and operating system) are not personal data.
Cooperation in tax and criminal investigations
Where appropriate, EV Camper may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities provided by law.
Retention periods
We keep your data at least as long as you are our customer. This means that we will keep your customer profile until you indicate that you no longer wish to use our services, or if you have not purchased any services from us in the past three years. If you indicate this to us, we will also interpret this as a request to forget. We are required by applicable administrative regulations to retain invoices containing your (personal) data. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.
Your rights
Pursuant to applicable Dutch and European legislation, as a data subject you have certain rights with respect to personal data processed by us or on our behalf. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or for example by post, we will ask you to identify yourself. We keep records of processed requests, in the case of a forgetting request we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format we use within our systems. You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.
Inspection rights
You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters at info@ev-campervan.eu. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data together with a list of the processors holding this data, indicating the category under which we have stored this data, at the e-mail address known to us.
Right of Rectification
You always have the right to have the data that we process (or have processed) and that relate to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters at info@ev-campervan.eu. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data have been adjusted at the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters at info@ev-campervan.eu. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to transferability
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You can make a request to this effect to our contact person for privacy matters at info@ev-campervan.eu. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, because the secure interconnection of data files can then no longer be guaranteed.
Right to object and other rights
You have the right to object, where appropriate, to the processing of your personal data. If you object, we will immediately cease processing your personal data pending the resolution of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process (or have processed) available to you and then permanently cease processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters at info@ev-campervan.eu.
Cookies
Google Analytics
Through our website, cookies are placed by Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your browsing habits and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products.
Facebook Pixel
Through our website, cookies may be placed by the American company Facebook, as part of the "Facebook" service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your browsing habits and share this data with Facebook. Facebook can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Facebook uses this information to offer targeted ads (FacebookAds) and other Facebook services and products, among other things.
Third party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.